Frequently Asked Questions
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by Apple Pay, Google Pay or Amazon Pay. If you decide to use either of these methods, you’ll be redirected to log in and process the payment.
Orders over £35 - Free standard delivery
Orders under £35 - £2.00 standard delivery
Express - £4.00 express delivery
We only currently offer shipping to the UK. We'd love to ship to all you lovely people but, while we are finding our feet we can only provide UK delivery. Hopefully in the not too distant future we can expand our delivery network. Check back soon!
We do our best to dispatch your orders as quickly as possible, usually this is the next working day. Email confirmation will be sent to you as soon as we get your order on its way.
We use Royal Mail for all orders, UK orders normally take 2-3 working days to arrive. Need your order in a hurry? Express delivery usually usually takes 1-2 days.
Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
We're confident you'll love our products. But, just in case something isn't right we offer a 30-day returns policy. To return a product, give us an email at email@example.com with your name, order number and reason for return.
Items will need to be in an unused condition and in their original packaging. If the item is returned without packaging or deemed unfit by our team we reserve the right to deny your refund.You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We'll send you a return shipping label for free which will need to be attached to your item before sending.
Unfortunately, we cannot accept returns on sale items or gift cards.
We use recycled and 100% recyclable brown paper sleeves for all our orders, please recycle these to keep our footprint small.
How to fit a mudguard
Thanks for purchasing one of our mudguards! If you're wondering how you fit it to your bike please watch our helpful little video below.
Please be aware these are designed for front suspension forks on mountain bikes to act as protection from mud and rocks hitting your face whilst riding.
They are made from 100% recyclable PP and are designed, tested and manufactured in the UK.
All our mudguards are covered by our 1 year warranty, if you have any issues or questions please email us at email@example.com.